We reserve the right to change these terms from time to time. 
Any changes to these terms will take effect immediately and shall be notified to you.

We reserve the right to amend driving lessons if we are unable to keep the appointment in the event of pre-booked driving tests, mechanical breakdown, sickness, pre-booked holidays, or due to immovable traffic.

All lesson package deposits – as detailed on the website – must be paid for in advance by bank transfer or cash payment in advance. Card and cash payments are accepted by prior agreement and must be paid in advance. Deposits are non-refundable.

The balance of all package fees must be paid directly to the instructor. All the course fees must be paid by the pupil at time of booking, but no later than 28 days before the course start. Cancellation policy includes 14 days from the payment to the instructor and the money has to be refunded to the pupil. Any cancellation/rebooking by the pupil within 14 days of the course start are non-refundable.

The deposit covers the cost of a 60-minute trial lesson, as well as our administration and marketing costs.

Unused hours will expire 6 calendar months from purchase unless agreed otherwise in advance.

Online payments for gift vouchers expire after 6 months but can be extended if requested within the time limit.

A driving test must only be booked with the agreement of the Driving Instructor. 
Booking a driving test is not a guarantee that the student will be test-ready by that date.

The Driving Instructor will only provide a tuition vehicle for the purpose of taking the driving test if they consider the student to be of a sufficient standard so as to successfully pass the test. If the Driving Instructor does not consider the student to be test-ready, then the test date may need to be changed or cancelled. The decision of the Driving Instructor in this matter is final.

The student is responsible for obeying the Highway Code at all times and is therefore wholly liable for any fines, penalty points, or prosecution as a consequence of their driving.

Pro Pass Intensive (PPI)
Your PPI instructor is an independent, fully qualified driving instructor. Tuition is only available to persons who are aged 17 or over, or aged 16 or over and hold a valid UK provisional driving licence, and are legally entitled to drive in the UK.

You and your instructor are responsible for agreeing to all matters relating to the timing, location, and duration of individual lessons. You must notify your Instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack, or loss, of a valid UK provisional driving licence.

Payments and Lesson Bookings
You can pay by BACS, cash, cheque (payable to Pro Pass Intensive Driving School) or voucher.

Vouchers
Vouchers have no cash value and have to be redeemed against tuition. They may be used in conjunction with other payment methods to pay for any lessons. Vouchers are not transferable. Vouchers are valid for 12 months from the date of issue.
To order a voucher call 020 8050 8814 or email [email protected]

Price Changes
The cost of prepaid tuition is based on the lesson price in force at the time of booking and will be honoured for 12 months thereafter irrespective of any price increase that may occur between the date of booking and when the lessons are taken.

Any unused lessons remaining after 12 months have elapsed shall have any lesson price increase applied prior to the lessons which shall become payable by you.

PPI reserves the right to introduce (and to withdraw) special offers from time to time.

Transferability of Lessons
You cannot sell or transfer lessons that have been purchased in your name to any other person.

Cancellation of Lessons and Refund Policy
If you or your Driving Instructor wish to cancel a lesson a minimum of 48 hours’ prior notice should be given. If your instructor cancels a lesson without giving this minimum period of notice your Driving Instructor shall rearrange the lesson.

All course fees must be paid upon the booking, but no later than 28 days before the course start.

You may cancel your booking within 14 days of the payment to the Driving Instructor and the money will be refunded by the Driving Instructor. Any cancellations/rebookings within 14 days of the course start date are non-refundable.

In the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) requires you to give three clear working days to cancel your test. This may mean that you may lose your DVSA test fee if your instructor says you’re not ready for your test within this three-day notice period.

If your Driving Instructor is unable to provide the course due to unforeseen circumstances, the course price will be refunded to you in full (excluding the costs of the deposit) by the Driving Instructor.

Where it is possible to do so, refunds will be made to you using the same method you used to pay for your lessons when you made the payment. If, for any reason, this is not possible, we reserve the right to refund you by any other method we deem appropriate. Refund of partial block booking will be made pro rata for any lessons not taken.

Insurance and Liability
PPI will carry the appropriate motor insurance to cover you, should you be involved in a collision whilst in control of driving a PPI tuition vehicle.

PPI shall not, in any event, be liable for losses relating to any business interests you may have, including, without limitation, lost profits, lost earnings, loss of opportunity, or business or business interruption.

Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.

Complaints Procedure
If you have any concerns or complaints about any part of your driving tuition, please contact us on 020 8050 8814 or [email protected]

Your contract is between you and PPI. However, in the rare event of any problem arising, you should initially endeavour to resolve this with your Driving Instructor immediately.

We recommend no further lessons are taken until the matter is resolved.
If you are unable to resolve the issue directly with your Driving Instructor, you should contact us at PPI on 020 8050 8814 or by email at [email protected]

Where we are unable to resolve your complaint to your satisfaction, you will be entitled to refer the matter to a mediator.
If you still feel dissatisfied, you may contact the Driver and Vehicle Standards Agency on 0300 200 1122 who may be able to help you further.

Use of Your Personal Data
We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

What kinds of personal information about you do we process?
Personal information that we’ll process in connection with all of our products and services, if relevant, includes:

• Personal and contact details, such as title, full name, contact details and contact details history; plus date of birth, gender and/or age;
• Family members or next of kin;
• Records of your contact with us;
• The usage of our products and services, and the associated payment methods used;
• Driving school assessment, including feedback and analysis of your instructor;
• Information about your health or if you are a vulnerable customer;
• Information about your employment status, if relevant;
• Your residency and/or citizenship status, if relevant, such as your nationality, your length of residency in the UK and/or whether you have the permanent right to reside in UK;

What do we use your personal data for?
We use your personal data for the following purposes:

• Assessing an application for a product or service you hold with us, including considering whether or not to offer you the product or service, the price, the risk of doing so, availability of payment method and the terms;
• Updating your records, tracing your whereabouts, and recovering debt;
• To follow guidance and best practice under the change to rules of governmental and regulatory bodies;
• For management and auditing of our business operations including accounting;
• To carry out checks at Credit Reference and Fraud Prevention Agencies pre-application, at application, and periodically after that;
• To monitor and to keep records of our communications with you;
• To develop new products and services and to review and improve current products and services.


The legal grounds for our processing of your personal information

We rely on the following legal bases to use your personal data:

• Where it is needed to provide you with our products or services, such as:
  • Assessing an application for a product or service you hold with us, including consider whether or not to offer you the product, the price, the payment methods available and the conditions to attach;
  • Managing products and services you hold with us, or an application for one;
  • Updating your records, tracing your whereabouts to contact you about your account and doing this
  • All stages and activities relevant to managing the service including enquiry, application, administration and management of accounts.
• Where it is in our legitimate interests to do so, such as:
  • Managing your products and services relating to that, updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate);
  • To follow guidance and recommended best practice of government and regulatory bodies;
  • For management and audit of our business operations including accounting;
  • To comply with our legal obligations
• With your consent or explicit consent:
  • For some direct marketing communications;
  • For some of our processing of special categories of personal data such as about your health, if you are a vulnerable customer or some criminal records information.
• For a public interest, such as:
  • Processing of your special categories of personal data such as about your health, criminal records information (including alleged offences), or if you are a vulnerable customer.
  • Sharing your personal information with other organisations.

We will not share your information with any third parties without your explicit consent with the exception of:

• Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme;
• Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions;
• Credit Reference and Fraud Prevention Agencies.

How and when can you withdraw your consent?
You can withdraw your consent for us to process your personal data at any time by contacting us directly or via the Contact Us section of our website.

What should you do if your personal information changes?
You should tell us so that we can update our records.

How long is your personal information retained by us?

• For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
• For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
• Retention periods in line with legal and regulatory requirements or guidance.

What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.

• The right to be informed about our processing of your personal information;
• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;
• The right to object to processing of your personal information;
  The right to restrict processing of your personal information;
• The right to have your personal information erased (the “right to be forgotten”);
• The right to request access to your personal information and to obtain information about how we process it;
• The right to move, copy or transfer your personal information (“data portability”); and
• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.
• You have the right to complain to the Information Commissioner’s Office which enforces data protection laws – https://ico.org.uk

Your marketing preferences and what they mean
We may use your home address, phone numbers, email address and social media or digital channels (e.g. Facebook, Google, WhatsApp and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.

Changes to this privacy notice
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices.

Contact Us
If you have any questions, you can go to the Contact Us section of our website or contact us at Pro Pass Intensive Limited. Registered Office Address: 20 Wenlock Road, London N1 7GU, UK.

Law applying to Terms and Conditions
These Terms and Conditions are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the English Courts.